Custom Roles and Permissions

Fine-Tune User Access in Deskhero

More control over your team’s access

As a tenant owner, you have the ability to create custom roles with unique access levels in Deskhero, providing you with more control over your team’s access to platform features and functionalities. This advanced feature allows you to fine-tune the user experience, giving you the power to tailor each role to meet the specific needs of your organization.

For example, you may choose to create a “billing” role that only has access to the billing pages, or you may create a “Support Staff” role that provides access to the ticketing parts of Deskhero while disabling access to all other features. This level of customization empowers you to ensure that your team members only have access to the information and tools they need to perform their job effectively.

Reducing the risk of human error

By creating custom roles, you can ensure that each team member has the right level of access, increasing efficiency and reducing the risk of human error. Whether you’re a small startup or a large enterprise, Deskhero’s custom roles and permissions provide you with the flexibility and control you need to manage your support operation with ease.