View Count and Rating

Measure article effectiveness

The knowledge base articles in Deskhero come with features that help measure their effectiveness and usefulness. We’re tracking view counts to display the number of times an article has been viewed, giving you an idea of how popular it is.

The KB articles also comes with a rating system, where users can rate the article by giving a thumbs up or thumbs down based on how helpful it was. This feature allows you to get valuable feedback from your customers and users, and helps you identify which articles are the most helpful and relevant.

Rate article with thumbs up or thumbs down

Make informed decisions

By analyzing the view count and ratings, you can make informed decisions about which articles to keep, update or delete, and what topics to focus on in the future. This helps you constantly improve the quality and relevance of your knowledge base, providing the best possible experience for your customers and users.