SecureBiz uses Deskhero's AI to manage their extensive knowledge base. The AI system automatically generates articles from word, powerpoint, and pdf files, making it easy to keep the knowledge base up-to-date with the latest policies and procedures.
Website scraping is another feature that SecureBiz utilizes. The AI scrapes data from their website and uses it to enhance the knowledge base and improve search results. This has made it easier for customers to find the information they need and reduced the number of support tickets.
SecureBiz also uses Deskhero's AI to generate suggested replies. By analyzing previous tickets and knowledge base articles, the AI provides accurate and consistent responses, which has improved response times and customer satisfaction.
With Deskhero's user groups and custom email domains, SecureBiz has been able to create a more organized and professional support experience. They can now easily manage different types of customers and communicate with them through a branded email domain.
Lastly, SecureBiz leverages Deskhero's REST API to integrate the platform with their CRM system. This has streamlined their operations and made it easier to track customer interactions and support history.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI automatically generates articles from word, powerpoint, and pdf files, keeping the knowledge base up-to-date with the latest policies and procedures.
How does Deskhero's AI generate suggested replies?
By analyzing previous tickets and knowledge base articles, Deskhero's AI provides accurate and consistent responses.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero's REST API allows for seamless integration with CRM systems.
* This article provides an example of how a fictive company in the Business/Commercial Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
