CompressTech Solutions has a vast knowledge base consisting of manuals, policies, and presentations. However, finding relevant information was a time-consuming task until they implemented Deskhero. The platform's comprehensive search bar and AI capabilities have made it easy to find the most relevant content quickly.
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature has made it easier for customer service representatives to find the information they need to resolve tickets, improving the quality of their responses and reducing response times.
The AI also generates suggested replies based on the embeddings. This feature has reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time and improving customer satisfaction.
CompressTech Solutions has also used Deskhero's custom email domains and structured data lists features to tailor the platform to their specific needs. They have set up custom email domains for different departments, making it easier to manage tickets. The structured data lists feature has allowed them to organize their knowledge base effectively, making it easier to find information.
Overall, Deskhero's AI capabilities have significantly improved CompressTech Solutions' customer service. The platform has made it easier to find information, reduced response times, and improved the quality of responses.
How has Deskhero improved CompressTech Solutions' knowledge base?
Deskhero's AI capabilities have made it easier to find relevant information in the knowledge base. The AI enhances search results by using embeddings from the knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI generate suggested replies?
The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature reduces the time spent on each ticket and improves the quality of responses.
How has CompressTech Solutions customized Deskhero to their specific needs?
They have used Deskhero's custom email domains and structured data lists features to set up custom email domains for different departments and organize their knowledge base effectively.
* This article provides an example of how a fictive company in the Maintenance and repair services for pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
