Golden Grain Milling receives numerous customer queries regarding their products, services, and processes. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, the company can now automate the process of ticket management. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on the context, thus speeding up the response time.
The knowledge base feature of Deskhero is another boon for Golden Grain Milling. The company has a vast amount of data in the form of policies, manuals, and presentations. Deskhero's AI capabilities convert this data into knowledge base articles, making it easier for the support team to find relevant information while addressing customer queries.
Golden Grain Milling also uses the website scraping feature of Deskhero. This feature allows the AI to scrape data from the company's website and use it to enhance search results and reply suggestions. This not only improves the quality of customer support but also ensures that the most up-to-date information is used.
The custom fields and user groups features of Deskhero allow Golden Grain Milling to categorize customer queries more effectively. This ensures that the right team handles each query, further improving the efficiency of the support process.
Overall, Deskhero's advanced AI capabilities have transformed the way Golden Grain Milling manages its customer support, leading to increased customer satisfaction and improved operational efficiency.
How does Deskhero's AI capabilities speed up the response time?
Deskhero's AI analyzes previous tickets and suggests replies based on the context, which significantly reduces the time taken to respond to customer queries.
How does the knowledge base feature of Deskhero help in customer support?
The knowledge base feature converts company data into articles, making it easier for the support team to find relevant information while addressing customer queries.
How does the website scraping feature enhance customer support?
The website scraping feature allows the AI to use data from the company's website to enhance search results and reply suggestions, ensuring the most up-to-date information is used in customer support.
* This article provides an example of how a fictive company in the Maize/Corn Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.