StrawCrafters Inc. uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This feature significantly reduces the time spent by support staff in crafting responses, thereby increasing their productivity and reducing response times.
The company also leverages Deskhero's AI-powered comprehensive search bar. The AI uses OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This feature helps the support staff find relevant information quickly, further reducing response times.
Deskhero's AI capabilities also enable StrawCrafters to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, StrawCrafters uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support staff. The integration also allows the company to leverage Deskhero's AI capabilities across their entire customer support ecosystem.
Overall, Deskhero's advanced AI capabilities have enabled StrawCrafters to provide faster and more efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from uploaded files and scraped website data to enhance the search results. This ensures that the most relevant information is presented first.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows the platform to be integrated with other systems, enabling companies to leverage its AI capabilities across their entire customer support ecosystem.
* This article provides an example of how a fictive company in the Manufacture of articles made from straw industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.