MoltenCore Industries receives numerous customer queries daily, ranging from technical issues with their machinery to inquiries about their product specifications. To manage this volume, they use Deskhero's ticketing system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's advanced search feature, powered by AI, to quickly find relevant information from their vast database of knowledge base articles, uploaded files, and scraped website data. This feature is particularly useful for their support team when they need to find specific information to resolve complex customer issues.
Deskhero's AI capabilities also help MoltenCore Industries in maintaining their knowledge base. The AI analyzes word, PowerPoint, and PDF files uploaded by the company and generates knowledge base articles from them. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, MoltenCore Industries uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure, resulting in a more efficient and effective support service.
Overall, by leveraging Deskhero's advanced AI capabilities, MoltenCore Industries has been able to significantly improve their customer support operations. They are now able to respond to customer queries faster, maintain an up-to-date knowledge base, and provide a more efficient support service.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to understand the context and content of new tickets. It then suggests replies based on this analysis.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can analyze word, PowerPoint, and PDF files uploaded by the company and generate knowledge base articles from them. This ensures that the knowledge base is always up-to-date with the latest information.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to leverage its AI capabilities across your entire customer support infrastructure.
* This article provides an example of how a fictive company in the Manufacture of casting machines and moulds for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.