GrainMaster Inc. was facing challenges in managing a high volume of customer queries and complaints. The company turned to Deskhero to help streamline their customer support processes. They utilized Deskhero's tickets management feature to efficiently handle customer queries and complaints. The kanban board was used to track the progress of each ticket, ensuring that no customer query was left unanswered.
With Deskhero's custom fields and structured data lists, GrainMaster was able to categorize and prioritize customer queries based on their nature and urgency. This helped in quick resolution of high-priority issues, thereby improving customer satisfaction.
Deskhero's advanced AI capabilities played a crucial role in enhancing GrainMaster's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, the AI-enhanced comprehensive search bar enabled the customer support team to quickly find relevant information from the vast repository of knowledge base articles and other resources. This not only improved the efficiency of the support team but also resulted in accurate responses to customer queries.
Overall, GrainMaster Inc. experienced significant improvements in their customer support operations with Deskhero. The platform's advanced AI capabilities enabled them to handle customer queries more efficiently and effectively, leading to higher customer satisfaction.
How did Deskhero's AI capabilities improve GrainMaster's customer support?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various sources to generate suggested replies to customer queries, reducing response time. It also enhanced the search function, enabling the support team to quickly find relevant information.
How did GrainMaster use the kanban board feature of Deskhero?
GrainMaster used the kanban board to track the progress of each customer query or complaint, ensuring that no issue was left unresolved.
What role did Deskhero's custom fields and structured data lists play in GrainMaster's customer support?
Deskhero's custom fields and structured data lists allowed GrainMaster to categorize and prioritize customer queries based on their nature and urgency, leading to quicker resolution of high-priority issues.
* This article provides an example of how a fictive company in the Manufacture of cereals and cereal products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.