KidzComfort Inc. deals with a high volume of customer queries and complaints every day. Using Deskhero's AI capabilities, the company has been able to automate the generation of suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the response time and improved the quality of their helpdesk services.
The AI-powered search bar provided by Deskhero has made it easier for the KidzComfort Inc. helpdesk team to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets and other resources to enhance search results, making the process more efficient and accurate.
KidzComfort Inc. also uses Deskhero's website scraping feature to gather information from their own site and other relevant sources. This data is then used by the AI to further improve the suggested replies and search results.
By integrating Deskhero with their existing systems through the platform's REST API, KidzComfort Inc. has been able to create a seamless workflow. The AI capabilities of Deskhero have not only improved the helpdesk process but also provided valuable insights into customer behavior and preferences.
Overall, the advanced AI capabilities of Deskhero have revolutionized the way KidzComfort Inc. manages their helpdesk services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve the helpdesk process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. It also enhances search results, making it easier for the helpdesk team to find relevant content quickly.
What is the role of website scraping in Deskhero's AI capabilities?
Website scraping allows Deskhero to gather information from your own site and other relevant sources. This data is then used by the AI to further improve the suggested replies and search results.
Can Deskhero be integrated with existing systems?
Yes, through Deskhero's REST API, you can integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of children's and nursery furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.