ConveyorTech Solutions has a vast range of products, each with its unique features and specifications. To help customers understand these products better, the company uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature ensures that the knowledge base is always up-to-date and comprehensive.
The company also uses Deskhero's AI to improve search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find the most relevant content for each query. This feature significantly reduces the time spent searching for information, allowing the support team to focus more on resolving customer issues.
Moreover, ConveyorTech Solutions uses Deskhero's AI to generate suggested replies to customer queries. This feature enables the support team to respond to customers faster, improving customer satisfaction.
Deskhero's ticket management feature is another tool that ConveyorTech Solutions finds useful. The AI capabilities help prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled ConveyorTech Solutions to enrich their knowledge base, streamline their customer support services, and enhance customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from the company's website to keep the knowledge base up-to-date and comprehensive.
How does Deskhero's AI provide suggested replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's ticket management feature work?
Deskhero's ticket management feature uses AI to prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Manufacture of conveyors and elevators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.