TrayTech deals with a wide range of customer queries on a daily basis. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures consistency in the responses.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This is especially useful when dealing with complex queries that require detailed knowledge about the products.
TrayTech uses Deskhero's custom email domains feature to ensure that all customer queries are directed to the right place. This, along with the ticket management feature, allows them to handle the queries efficiently and effectively.
Additionally, TrayTech uses the knowledge base feature to create a repository of common issues and their solutions. The AI automatically generates articles from various sources, providing a valuable resource for both the support team and the customers.
Overall, Deskhero's advanced AI capabilities have allowed TrayTech to optimize their customer support operations, leading to improved customer experience and higher customer retention.
How does Deskhero's AI ensure consistency in responses?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries. This ensures that the responses are consistent, regardless of who handles the query.
How does Deskhero help in directing customer queries to the right place?
Deskhero uses the custom email domains feature to ensure that all customer queries are directed to the right place. This, along with the ticket management feature, allows the company to handle the queries efficiently and effectively.
What is the benefit of the knowledge base feature?
The knowledge base feature provides a valuable resource for both the support team and the customers. It contains articles generated by the AI from various sources, helping to resolve issues quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of crucibles, stoppers, saggers, trays and other related products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.