FocusFrame Systems needed a solution to manage their increasing volume of customer queries and ensure that their support agents could access the most relevant information quickly. They chose Deskhero for its advanced AI capabilities and comprehensive features.
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings are used to find the most relevant content for each customer query, significantly reducing the time taken by support agents to find the necessary information.
The AI-powered platform also suggests replies based on the analyzed data. This feature has improved the speed and quality of responses, leading to higher customer satisfaction.
FocusFrame Systems was able to integrate Deskhero with their existing systems using the platform's REST API. This ensured a smooth transition for the support team and immediate benefits from the AI capabilities.
Overall, Deskhero's AI capabilities have helped FocusFrame Systems to provide superior customer support, maintain a competitive edge, and achieve higher customer satisfaction.
How does Deskhero's AI find the most relevant content for each customer query?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings are used to find the most relevant content for each customer query.
How does Deskhero improve the speed and quality of responses?
Deskhero uses AI to generate suggested replies based on the analyzed data. This improves the speed and quality of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Digital Imaging Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
