MotorMind Electronics deals with a large number of support tickets every day. To manage these tickets more efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has drastically reduced the time taken to respond to tickets.
Deskhero's AI also enhances the search results on MotorMind's support portal. When customers search for solutions, the AI provides the most relevant articles from the knowledge base. This feature has led to a decrease in the number of support tickets.
MotorMind also uses Deskhero's AI to create knowledge base articles. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has saved the support team a significant amount of time.
Additionally, MotorMind uses Deskhero's custom fields and user groups to better organize their support team. The custom fields allow them to categorize tickets based on their products, and the user groups enable them to assign tickets to the right team members.
With Deskhero, MotorMind Electronics has significantly improved its customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers search for solutions on the support portal, Deskhero's AI uses OpenAI Embeddings to provide the most relevant articles from the knowledge base.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Manufacture of electronic engine control systems for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.