PlastiPro Manufacturing uses Deskhero's AI capabilities to handle customer queries more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This has not only improved the response time but also the quality of responses.
The AI-powered search bar provided by Deskhero has made it easier for the helpdesk team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in the company's manual, the AI-powered search delivers accurate results in no time.
Deskhero's AI also assists in managing the tickets efficiently. It categorizes the tickets based on the issue type, urgency, and other custom fields defined by PlastiPro. This has improved the overall ticket management process and ensured that no ticket goes unnoticed or unresolved.
PlastiPro also leverages the AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This has saved significant time and ensured that the knowledge base is always updated with the latest information.
Finally, the REST API provided by Deskhero allows PlastiPro to integrate the platform with other systems used by the company. This has resulted in seamless data flow and improved overall operational efficiency.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This reduces the time taken to formulate a response, thereby improving the response time.
How does the AI-powered search work?
The AI-powered search uses advanced algorithms to search through past tickets, knowledge base articles, uploaded files, and scraped website data to deliver accurate results quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems used by the company.
* This article provides an example of how a fictive company in the Manufacture of extruded plastic products from rubber materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.