ExtruPlast Solutions uses Deskhero's AI capabilities to manage and respond to customer queries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has reduced the response time and improved the quality of responses.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in the company's policy, the AI-powered search delivers accurate results promptly.
Deskhero's AI also helps in managing the tickets effectively. It categorizes the tickets based on the issue type, urgency, and other custom fields defined by ExtruPlast. This has improved the overall ticket management process and ensured that no ticket goes unnoticed or unresolved.
ExtruPlast also uses the AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
Lastly, the REST API provided by Deskhero allows ExtruPlast to integrate the platform with other systems used by the company. This has resulted in seamless data flow and improved overall operational efficiency.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
How does the AI-powered search work?
The AI-powered search uses advanced algorithms to search through past tickets, knowledge base articles, uploaded files, and scraped website data to deliver accurate results quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems used by the company.
* This article provides an example of how a fictive company in the Manufacture of extruded plastic products from rubber materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.