PaperPro Manufacturing receives a large volume of customer queries daily. To manage these queries efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need. This has led to a decrease in the number of tickets raised, as customers can now find answers to their queries themselves.
Deskhero's AI also assists PaperPro's support team by suggesting replies to customer queries. The AI analyses the query and suggests the most suitable response based on past tickets and knowledge base articles. This not only saves time for the support team but also ensures that the responses are consistent and accurate.
PaperPro also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their existing workflows, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have helped PaperPro Manufacturing to significantly improve their customer support operations. They have been able to reduce response times, decrease the number of tickets raised, and ensure consistent and accurate responses.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
How does Deskhero's AI suggest replies to customer queries?
The AI analyses the customer query and suggests the most suitable response based on past tickets and knowledge base articles.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of filter paper and other technical papers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
