FurnaceForge Ltd. often deals with complex customer inquiries regarding their products' installation, operation, and troubleshooting. They utilize Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like user manuals and product guides. This has significantly cut down the response time to customer queries.
By leveraging Deskhero's website scraping feature, FurnaceForge Ltd. keeps their knowledge base up-to-date with the most recent information from pertinent online sources. The AI then utilizes this data to improve search results, making it simpler for support agents to locate the necessary information.
The company also takes advantage of Deskhero's custom fields feature to classify and prioritize tickets based on their urgency and complexity. This, in conjunction with the kanban board, enables them to manage their workflow more efficiently.
FurnaceForge Ltd. has integrated Deskhero's REST API with their existing systems, facilitating seamless data exchange and enhancing overall operational efficiency.
In conclusion, Deskhero's AI capabilities have empowered FurnaceForge Ltd. to deliver quicker, more precise customer support, resulting in heightened customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like user manuals and product guides. These embeddings are used to find relevant content, which is then processed by OpenAI's ChatGPT to generate the suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to automatically gather and update your knowledge base with the most recent information from pertinent online sources. This enhances the search results and makes it simpler for support agents to locate the necessary information.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows for seamless integration with your existing systems, enabling smooth data exchange. This reduces manual data entry and improves overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of furnaces and ovens for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
