BrightGear Manufacturing receives numerous customer queries daily about product specifications, safety standards, and order details. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customers.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent queries are addressed promptly. The AI further enhances this process by predicting the urgency of tickets based on historical data.
BrightGear Manufacturing utilizes Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and safety guidelines, making it easy for customers to find the information they need.
Deskhero's website scraping feature is used by BrightGear Manufacturing to keep their knowledge base up-to-date. The AI scans the company's website for changes and updates the knowledge base accordingly.
Finally, BrightGear Manufacturing uses Deskhero's comprehensive search bar and REST API to integrate their customer support system with their other business applications. The AI capabilities of Deskhero enhance the search results, making it easy for the support team to find relevant information.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time taken to respond to customers and improves the quality of responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like product manuals and safety guidelines. It also uses website scraping to keep the knowledge base up-to-date.
How does Deskhero's AI improve the search functionality?
Deskhero's AI leverages OpenAI Embeddings to enhance the search results. This makes it easy for the support team to find relevant information.
* This article provides an example of how a fictive company in the Manufacture of High Visibility Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
