PurelyPuree Inc. has an extensive knowledge base consisting of articles generated from word, powerpoint, pdf files, and data scraped from their website. Managing this vast amount of information was a challenge until they started using Deskhero.
Deskhero's AI capabilities leverage OpenAI Embeddings to analyze the company's knowledge base articles, uploaded files, and scraped website data. This analysis is used to find relevant content for each customer inquiry, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries.
The AI also enhances the search functionality within the knowledge base. When a customer support agent searches for information, the AI uses the embeddings from the data pool to provide the most relevant results. This has made it easier for the agents to find the information they need to assist customers.
Additionally, PurelyPuree Inc. uses Deskhero's structured data lists and custom email domains features to streamline their customer support operations. Structured data lists allow them to organize their customer data effectively, while custom email domains give them a professional look and feel.
By leveraging Deskhero's advanced AI capabilities, PurelyPuree Inc. has been able to improve their knowledge base management and enhance their customer support services.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the knowledge base articles, uploaded files, and scraped website data. It finds relevant content for each customer inquiry and generates suggested replies. It also enhances the search functionality within the knowledge base, providing the most relevant results for each search.
How does PurelyPuree Inc. use structured data lists and custom email domains?
Structured data lists allow PurelyPuree Inc. to organize their customer data effectively. Custom email domains give them a professional look and feel, enhancing their brand image.
What impact has Deskhero's AI had on PurelyPuree Inc.'s customer support services?
By leveraging Deskhero's advanced AI capabilities, PurelyPuree Inc. has been able to improve their knowledge base management and enhance their customer support services. They have seen a reduction in response times and an improvement in the accuracy of responses.
* This article provides an example of how a fictive company in the Manufacture of homogenised food products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.