Countertop Creations receives a multitude of customer queries daily. Managing these was a challenge until they implemented Deskhero. The AI capabilities of Deskhero, leveraging OpenAI embeddings from various sources, generate suggested replies, helping the support team respond quickly and accurately.
Deskhero's custom fields and structured data lists features allow Countertop Creations to manage tickets effectively. The AI-powered comprehensive search bar enables the team to find relevant information swiftly, improving their efficiency.
The knowledge base feature of Deskhero has been a significant advantage for Countertop Creations. The AI generates articles from different file types and even scrapes data from the company's website. This has led to a robust knowledge base that customers can use for self-service, reducing the workload on the support team.
Countertop Creations has integrated Deskhero with its existing systems using the REST API, ensuring seamless data flow. The custom email domains feature helps maintain brand consistency across all customer interactions.
Overall, Deskhero's advanced AI capabilities have greatly improved Countertop Creations' customer support operations, leading to increased customer satisfaction and a more efficient support team.
How has Deskhero improved response times at Countertop Creations?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies, enabling the support team to respond quickly and accurately to customer queries.
How does Deskhero assist in ticket management at Countertop Creations?
Deskhero provides features like custom fields and structured data lists that help in effective ticket management. Its comprehensive search bar allows quick access to relevant information.
What benefits has the knowledge base feature brought to Countertop Creations?
Deskhero's AI generates knowledge base articles from various file types and website data, creating a robust resource for customers. This has reduced the load on the support team as customers can use it for self-service.
* This article provides an example of how a fictive company in the Manufacture of Kitchen Cabinets and Countertops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
