BrightLite has a wide range of products and a large customer base. Managing customer queries and complaints was becoming increasingly challenging. They needed a solution that could streamline their customer support process and make it more efficient.
With Deskhero, BrightLite was able to structure their customer support data, manage tickets effectively, and create user groups for better coordination. The custom fields and email domains allowed them to personalize their communication.
The advanced AI capabilities of Deskhero were a game-changer for BrightLite. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on BrightLite's helpdesk. The comprehensive search bar became more efficient as the AI used the structured data to provide more accurate results. This helped the customer support team to quickly find the information they needed to assist customers.
Overall, Deskhero's advanced AI capabilities have made BrightLite's customer support process more efficient and effective. The company is now able to handle a higher volume of customer queries and complaints, improving their customer satisfaction levels.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to find related content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses structured data to provide more accurate search results. It leverages previous tickets, knowledge base articles, and other relevant data to improve the efficiency of the search bar.
How has Deskhero improved BrightLite's customer support process?
Deskhero has streamlined BrightLite's customer support process by managing tickets effectively, generating suggested replies, and enhancing search results. This has enabled BrightLite to handle a higher volume of customer queries and improve their customer satisfaction levels.
* This article provides an example of how a fictive company in the Manufacture of LED Lighting Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
