SealPro Manufacturing has an extensive knowledge base consisting of product manuals, installation guides, and troubleshooting documents. However, accessing and sharing this information with customers was a challenge. With Deskhero, they were able to digitize their knowledge base and make it easily accessible to their support team.
The AI capabilities of Deskhero have been instrumental in enhancing the usability of SealPro's knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results, making it easier for the support team to find relevant information.
Deskhero's AI also generates suggested replies based on the knowledge base content. This feature has significantly improved the accuracy of the support team's responses and reduced the time taken to respond to customer queries.
SealPro also uses Deskhero's custom email domains and user groups features to streamline communication within the support team and with customers. This has improved the efficiency of their support operations and enhanced their professional image.
Overall, Deskhero's advanced AI capabilities have revolutionized the way SealPro manages its knowledge base and interacts with customers, leading to improved customer satisfaction and reduced support costs.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
Can Deskhero generate suggested replies?
Yes, Deskhero's AI can generate suggested replies based on the knowledge base content. This improves the accuracy of responses and reduces the time taken to respond to customer queries.
Does Deskhero offer custom email domains?
Yes, Deskhero offers custom email domains, which can be used to streamline communication with customers and enhance the company's professional image.
* This article provides an example of how a fictive company in the Manufacture of molded rubber products, such as gaskets, seals, and diaphragms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.