BikeMaster Parts receives hundreds of customer inquiries daily about product specifications, installation instructions, and troubleshooting. The company uses Deskhero to manage these tickets efficiently. The platform's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response time.
Deskhero's AI also enhances the search function. When a customer submits a query, the AI uses OpenAI Embeddings to scan the company's knowledge base, uploaded manuals, and scraped website data to find the most relevant information. This feature has improved the accuracy of search results and increased customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to suggest responses, has significantly reduced the workload of customer service representatives, allowing them to focus on more complex issues.
By integrating Deskhero with their existing systems through its REST API, BikeMaster Parts has been able to automate many of their customer support processes. This has resulted in faster resolution times and higher customer satisfaction rates.
Overall, Deskhero's AI capabilities have transformed BikeMaster Parts' customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like manuals to suggest the most relevant responses to customer queries.
How does Deskhero's AI enhance the search function?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to scan the company's knowledge base, uploaded manuals, and scraped website data to find the most relevant information. This improves the accuracy of search results.
How has Deskhero improved BikeMaster Parts' customer support operations?
Deskhero has made BikeMaster Parts' customer support operations more efficient by suggesting responses to customer queries, enhancing the search function, and allowing for easy categorization and prioritization of tickets. It has also enabled the company to automate many of their customer support processes.
* This article provides an example of how a fictive company in the Manufacture Motorcycle Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.