GlasMat Solutions relies on Deskhero's comprehensive search bar to help customers find the information they need quickly and easily. The AI-powered search bar uses OpenAI Embeddings to analyze data from previous tickets, knowledge base articles, uploaded files, and scraped website data, enhancing the accuracy and relevance of search results.
The company also uses Deskhero's custom fields feature to tailor the platform to their specific needs. This allows them to capture all necessary information when a customer submits a ticket, ensuring that the support team has everything they need to provide a quick and accurate response.
Deskhero's AI capabilities play a crucial role in improving GlasMat's customer interaction. The AI analyzes previous interactions to understand customer preferences and behavior, allowing the company to provide a more personalized service.
In addition, the platform's user groups feature enables GlasMat to segment their customers based on various criteria. This allows them to provide more targeted support and improves the overall customer experience.
By leveraging Deskhero's advanced AI capabilities, GlasMat Solutions has been able to enhance their customer support services significantly. The platform has not only improved the efficiency of their operations but also helped them deliver a more personalized and satisfying customer experience.
How does Deskhero's AI enhance the accuracy of search results?
Deskhero's AI uses OpenAI Embeddings to analyze data from previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis enhances the accuracy and relevance of search results.
How does Deskhero's AI improve customer interaction?
The AI analyzes previous interactions to understand customer preferences and behavior. This allows the company to provide a more personalized service.
How does Deskhero's user groups feature improve the customer experience?
The user groups feature enables the company to segment their customers based on various criteria. This allows them to provide more targeted support and improves the overall customer experience.
* This article provides an example of how a fictive company in the Manufacture of nonwoven fabrics and mats from glass fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
