Maritime Anchors Inc. has an extensive knowledge base consisting of product manuals, installation guides, and other technical documents. Managing and utilizing this knowledge base was a challenge until they implemented Deskhero.
With Deskhero's AI capabilities, the company can now automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has not only streamlined the process of updating the knowledge base but also made it more comprehensive and up-to-date.
The AI uses OpenAI Embeddings to find relevant content from the knowledge base when handling customer queries. This has improved the accuracy of the responses and reduced the time taken to resolve queries.
Moreover, the AI's ability to learn from past interactions has made the system more intelligent over time. It can now handle more complex queries, further enhancing the utility of the knowledge base.
With Deskhero, Maritime Anchors Inc. has been able to optimize the use of their knowledge base. The AI capabilities have made the process more efficient and effective, improving both internal operations and customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types and even scrape data from the company's website. This makes the process of updating the knowledge base more efficient and comprehensive.
How does the AI improve the accuracy of responses?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base when handling customer queries. This improves the accuracy of the responses and reduces the time taken to resolve queries.
Can the AI handle complex queries?
Yes, Deskhero's AI learns from past interactions and becomes more intelligent over time. It can handle more complex queries, enhancing the utility of the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Anchors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.