Gemstone Galore receives numerous customer queries daily regarding product specifications, shipping details, and return procedures. Handling these queries manually was challenging and often resulted in delayed responses. With Deskhero, the company has been able to automate its ticket management and provide instant responses to common queries.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been crucial in quickly and efficiently finding relevant content. The suggested replies generated by OpenAI's ChatGPT have drastically reduced the time customer support agents spend on drafting responses.
The AI-powered comprehensive search bar has made it easy for Gemstone Galore's customer support team to find relevant information. Whether it's a specific ticket, a knowledge base article, or a detail from the company's policies, the search bar delivers accurate results in no time.
Deskhero's REST API has enabled Gemstone Galore to integrate the platform with their existing systems smoothly. This has resulted in a single platform for all customer support activities, eliminating the need for multiple tools and platforms.
Overall, Deskhero's advanced AI capabilities have revolutionized Gemstone Galore's customer support operations, leading to increased efficiency, quicker response times, and enhanced customer satisfaction.
How has Deskhero improved Gemstone Galore's response times?
Deskhero's AI capabilities generate suggested replies for common queries, drastically reducing the time customer support agents spend on drafting responses. This has led to quicker response times.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI and uses OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, and uploaded files. This allows it to deliver accurate search results in no time.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for smooth integration with existing systems, creating a single platform for all customer support activities.
* This article provides an example of how a fictive company in the Manufacture of Bijouterie industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
