Optimizing Customer Support Operations with Deskhero's AI Capabilities

Manufacture of cement-based products, such as mortar and stucco - CementCraft *1

Optimizing Customer Support Operations with Deskhero's AI Capabilities

CementCraft uses Deskhero's AI to automatically categorize and prioritize incoming tickets. This has eliminated the need for manual sorting and routing of tickets, freeing up the support team to focus on resolving issues.

The AI-powered knowledge base of Deskhero has been instrumental in improving the support experience. The AI generates articles from uploaded files and enhances search results, making it easier for customers and support staff to find relevant information.

Deskhero's AI also generates suggested replies for incoming tickets based on previous tickets and knowledge base articles. This has not only improved response times but also ensured consistent and accurate responses.

CementCraft leverages website scraping to keep their knowledge base updated with the latest product information and industry news. The AI uses this data to enhance its suggested replies and search results, providing a superior support experience.

Finally, the REST API provided by Deskhero has allowed CementCraft to integrate the platform with their existing systems. This has streamlined their operations and provided a unified view of customer interactions.


How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on predefined rules and patterns.

How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and contextually appropriate.

Can the AI-generated replies be customized?
Yes, the support team can review and customize the AI-generated replies before sending them to the customers. This ensures a personal touch in every interaction.


* This article provides an example of how a fictive company in the Manufacture of cement-based products, such as mortar and stucco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.