SeatMakers Inc. uses Deskhero's ticket management system to handle customer inquiries and complaints. The AI capabilities of Deskhero analyze these tickets to identify common issues and trends. This information is then used to improve product design and manufacturing processes.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a term, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This feature has reduced the time agents spend searching for information, allowing them to respond to customers faster.
SeatMakers Inc. also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape new information from their website and generate new knowledge base articles, ensuring that the support team always has the latest information.
In addition, SeatMakers Inc. uses Deskhero's custom fields feature to categorize tickets based on the type of chair involved. The AI capabilities of Deskhero analyze these custom fields to identify trends and common issues, helping SeatMakers Inc. improve their products.
Overall, Deskhero's advanced AI capabilities have helped SeatMakers Inc. improve their product quality and customer service. They have been able to identify product issues faster and provide better support to their customers.
How does Deskhero's AI help improve product quality?
Deskhero's AI analyzes tickets to identify common issues and trends. This information can be used to improve product design and manufacturing processes.
How does Deskhero's AI enhance search results?
When a term is searched within the platform, Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This reduces the time spent searching for information.
How does Deskhero's AI help keep the knowledge base up-to-date?
Deskhero's AI can scrape new information from your website and generate new knowledge base articles. This ensures that your support team always has the latest information.
* This article provides an example of how a fictive company in the Manufacture of chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
