CornCo receives numerous inquiries daily, ranging from product information requests to technical questions about the use of their cornstarch in various industries. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management feature allowed them to organize and prioritize customer requests effectively.
The advanced AI capabilities of Deskhero have been instrumental in improving CornCo's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Furthermore, the AI-enhanced search results provide the support team with quick access to relevant information, enabling them to handle complex queries more efficiently. The knowledge base feature, which can generate articles from Word, PowerPoint, and PDF files, has also proved invaluable in creating a comprehensive repository of information.
Website scraping is another feature that CornCo finds useful. It allows them to keep track of any changes in regulations or industry standards that might affect their product or its usage. This information is automatically incorporated into the AI's knowledge base, ensuring that the support team is always up-to-date.
Overall, Deskhero's advanced AI capabilities have transformed CornCo's customer support, making it more efficient and effective. The platform's features have not only improved response times but also enhanced the quality of support provided to customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature benefit CornCo?
Website scraping allows CornCo to keep track of changes in regulations or industry standards. This information is automatically incorporated into the AI's knowledge base, keeping the support team up-to-date.
How has Deskhero improved CornCo's customer support?
Deskhero has improved CornCo's customer support by organizing and prioritizing customer requests, reducing response times through AI-generated replies, and providing quick access to relevant information through AI-enhanced search results.
* This article provides an example of how a fictive company in the Manufacture of Cornstarch industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
