PackPro Solutions uses Deskhero's AI to handle their high volume of customer support tickets. The AI uses embeddings from previous tickets and knowledge base articles to suggest relevant responses to new queries, significantly reducing the time spent by customer support agents on each ticket.
The company also leverages Deskhero's AI to generate knowledge base articles from existing Word, PowerPoint, and PDF files. This feature allows them to keep their knowledge base updated with minimal effort, ensuring that their customers always have access to the most accurate and up-to-date information.
PackPro Solutions has also found great value in Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results and provide more relevant responses to customer queries.
In addition, PackPro Solutions uses Deskhero's REST API to integrate their customer support operations with other systems in their organization. This integration has improved their operational efficiency and enabled them to provide a more seamless customer experience.
Overall, Deskhero's advanced AI capabilities have enabled PackPro Solutions to improve their customer support operations, enhance their knowledge base, and provide a superior customer experience.
How does Deskhero's AI help manage customer support tickets at PackPro Solutions?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to suggest relevant responses to new queries, significantly reducing the time spent by customer support agents on each ticket.
How does Deskhero's AI help keep the knowledge base updated at PackPro Solutions?
Deskhero's AI can generate knowledge base articles from existing Word, PowerPoint, and PDF files, helping to keep the knowledge base updated with minimal effort.
How does Deskhero's website scraping feature enhance customer support at PackPro Solutions?
Deskhero's AI scrapes data from the company's website and uses it to enhance search results and provide more relevant responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of Corrugated Containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
