WoodCraft Doors & Windows uses Deskhero's AI capabilities to manage their customer tickets effectively. The AI analyses previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This reduces the response time and increases the efficiency of their customer support team.
The company also uses Deskhero's AI to enhance their knowledge base. The AI scrapes their website and uploaded files like policies, manuals, and presentations to create comprehensive and up-to-date knowledge base articles. This allows customers to find solutions to their queries without needing to contact the support team.
WoodCraft Doors & Windows uses Deskhero's custom fields and user groups to categorize their customers and their queries. This helps them to prioritize tickets and provide personalized service to their customers.
Deskhero's comprehensive search bar powered by AI helps the support team at WoodCraft Doors & Windows to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
Finally, WoodCraft Doors & Windows uses Deskhero's REST API to integrate their existing systems with Deskhero. This ensures a seamless flow of data and enhances the overall efficiency of their customer support process.
How does Deskhero's AI improve the response time?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This reduces the time taken to find a solution and hence improves the response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes the company's website and uploaded files like policies, manuals, and presentations to create comprehensive and up-to-date knowledge base articles.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This helps to find relevant content quickly.
* This article provides an example of how a fictive company in the Manufacture of doors and windows of wood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
