BlastOff Fireworks deals with a high volume of customer queries daily, from product inquiries to safety instructions. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances BlastOff's search results. When customers search for information on BlastOff's helpdesk, the AI uses the same OpenAI embeddings to provide the most relevant content. This feature has improved customer satisfaction as they can find the information they need quickly and easily.
BlastOff uses Deskhero's custom fields and user groups to categorize their customers and their queries. This allows the AI to provide more personalized responses based on the customer's profile and query category.
The company also utilizes Deskhero's knowledge base feature. The AI generates articles from word, powerpoint, and pdf files uploaded by BlastOff. These articles are then made available to customers, providing them with a wealth of information at their fingertips.
Finally, BlastOff uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer service operation.
How does Deskhero's AI enhance BlastOff's customer support?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries and enhance search results on BlastOff's helpdesk. It also provides personalized responses based on customer profiles and query categories.
How does BlastOff use Deskhero's knowledge base feature?
BlastOff uses Deskhero's AI to generate knowledge base articles from uploaded files. These articles are then made available to customers, providing them with a wealth of information at their fingertips.
How does BlastOff integrate Deskhero with their existing systems?
BlastOff uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer service operation.
* This article provides an example of how a fictive company in the Manufacture of Fireworks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
