Artisan Glass Creations produces unique, handcrafted glass art pieces. Each piece has its own story and requires specific care instructions. To ensure that their customer support team and customers have access to this information, the company uses Deskhero's AI capabilities to build a comprehensive knowledge base.
The AI system can generate knowledge base articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has allowed Artisan Glass Creations to build a robust knowledge base without investing significant manual effort. The knowledge base includes information about the creation process, care instructions, and the inspiration behind each piece.
Additionally, the AI system uses OpenAI Embeddings from the knowledge base articles to enhance search results within the platform. When a customer service representative or a customer searches for a specific topic, the AI system provides the most relevant content. This feature has drastically improved the efficiency of the support team and enhanced the customer experience.
Artisan Glass Creations also uses Deskhero's ticket management feature to handle customer inquiries. The AI system suggests replies based on previous similar inquiries, significantly reducing response time and ensuring consistent information.
Overall, Deskhero's advanced AI capabilities have enabled Artisan Glass Creations to enhance product knowledge among its customer support team and customers, improve customer satisfaction, and maintain the unique storytelling aspect of their business.
How does the AI system build the knowledge base?
The AI system can generate knowledge base articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows the company to build a robust knowledge base without investing significant manual effort.
How does the AI system enhance search results within the platform?
When a customer service representative or a customer searches for a specific topic, the AI system uses the embeddings from the knowledge base articles to provide the most relevant content.
How does the AI system suggest replies to customer inquiries?
The AI system leverages OpenAI Embeddings from previous tickets to suggest replies based on similar past inquiries. This feature significantly reduces response time and ensures consistent information.
* This article provides an example of how a fictive company in the Manufacture of glass products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
