TubeTech Industries receives a wide variety of customer queries, many of which are repetitive or similar in nature. To manage this, the company uses Deskhero's ticket management feature, which allows them to efficiently categorize and track these queries. But the real value comes from Deskhero's advanced AI capabilities, which analyze previous tickets, knowledge base articles, and uploaded files to provide insights and suggested replies.
By analyzing the data, Deskhero's AI can identify common issues or questions that customers have. This allows TubeTech Industries to proactively address these issues, either by updating their product documentation or by creating knowledge base articles that provide detailed answers to these common queries.
The AI capabilities also generate suggested replies for incoming queries, based on the analyzed data. This not only improves response times but also ensures consistency and accuracy in the responses provided by the support team.
Additionally, Deskhero's AI enhances the search functionality within the platform. When the support team searches for specific information, the AI ensures that the most relevant and useful content is surfaced, making it easier for the team to find what they need.
Overall, TubeTech Industries has found Deskhero's AI capabilities to be invaluable in their customer support operations. By leveraging these capabilities, the company has been able to proactively address customer queries, improve their product documentation, and enhance their overall customer support strategy.
How does Deskhero's AI capabilities help TubeTech Industries proactively address customer queries?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to identify common issues or questions that customers have. This allows TubeTech Industries to proactively address these issues by updating their product documentation or creating knowledge base articles.
How does Deskhero's AI improve the consistency and accuracy of responses?
Deskhero's AI generates suggested replies for incoming queries based on the analyzed data. This ensures that the responses provided by the support team are consistent and accurate.
How has Deskhero's AI capabilities enhanced TubeTech Industries' customer support strategy?
By leveraging Deskhero's AI capabilities, TubeTech Industries has been able to proactively address customer queries, improve their product documentation, and enhance their overall customer support strategy. This has led to improved customer satisfaction and efficiency in their support operations.
* This article provides an example of how a fictive company in the Manufacture of hot-rolled steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.