SheenShield uses Deskhero's AI capabilities to handle a high volume of customer queries and complaints. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has drastically cut down the response time and improved the quality of responses by providing accurate and relevant information.
The company also uses the AI-powered comprehensive search bar to swiftly find relevant content from their vast database of knowledge base articles, user manuals, and other resources. This has made it easier for their support team to provide quick and accurate solutions to customer queries.
SheenShield has also benefited from Deskhero's custom fields and structured data lists. These features have helped them categorize and prioritize tickets, making it easier for their team to manage and resolve issues.
Deskhero's REST API has allowed SheenShield to seamlessly integrate their existing systems with the platform. This has resulted in a unified and efficient system for managing customer support.
Overall, the use of Deskhero has enabled SheenShield to provide high-quality customer service, while also reducing their operational costs.
How has Deskhero's AI capabilities improved SheenShield's customer service?
Deskhero's AI capabilities have improved SheenShield's customer service by reducing response times, improving the quality of responses, and making it easier for the support team to find relevant information.
How does SheenShield use Deskhero's custom fields and structured data lists?
SheenShield uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets, making it easier for their team to manage and resolve issues.
How has Deskhero's REST API benefited SheenShield?
Deskhero's REST API has allowed SheenShield to seamlessly integrate their existing systems with the platform, resulting in a unified and efficient system for managing customer support.
* This article provides an example of how a fictive company in the Manufacture of Leather Care Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
