LeatherLux uses Deskhero's AI capabilities to manage a large volume of customer queries and complaints. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has drastically reduced the response time, and has also improved the quality of responses by providing accurate and relevant information.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from their vast database of knowledge base articles, user manuals, and other resources. This has made it easier for their support team to provide quick and accurate solutions to customer queries.
LeatherLux has also benefited from Deskhero's custom fields and structured data lists. These features have helped them categorize and prioritize tickets, making it easier for their team to manage and resolve issues.
Deskhero's REST API has allowed LeatherLux to seamlessly integrate their existing systems with the platform. This has resulted in a unified and efficient system for managing customer support.
Overall, the use of Deskhero has enabled LeatherLux to provide high-quality customer service, while also reducing their operational costs.
How has Deskhero's AI capabilities improved LeatherLux's customer service?
Deskhero's AI capabilities have improved LeatherLux's customer service by reducing response times, improving the quality of responses, and making it easier for the support team to find relevant information.
How does LeatherLux use Deskhero's custom fields and structured data lists?
LeatherLux uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets, making it easier for their team to manage and resolve issues.
How has Deskhero's REST API benefited LeatherLux?
Deskhero's REST API has allowed LeatherLux to seamlessly integrate their existing systems with the platform, resulting in a unified and efficient system for managing customer support.
* This article provides an example of how a fictive company in the Manufacture of Leather Care Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
