Previously, BrightDrive Inc. struggled with managing a high volume of customer queries, which often led to delayed responses and dissatisfied customers. With Deskhero, they were able to streamline their ticket management process and ensure timely responses.
Deskhero's AI capabilities allowed BrightDrive Inc. to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them find relevant content quickly and efficiently, significantly reducing the time spent on each ticket.
The AI-powered suggested replies feature was particularly beneficial for BrightDrive Inc. The AI analyzed the customer's query and suggested the most appropriate response based on the available data. This not only improved the response time but also ensured that the responses were accurate and helpful.
Furthermore, Deskhero's comprehensive search bar enhanced by AI, made it easy for the customer support team to find the information they needed. Whether it was a previous ticket, a knowledge base article, or a specific section in a policy manual, the AI-powered search provided quick and accurate results.
Overall, Deskhero's advanced AI capabilities have significantly improved BrightDrive Inc.'s customer support services, leading to happier customers and a more efficient support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This significantly reduces the time spent on each ticket and ensures timely responses.
How does the AI-powered suggested replies feature work?
The AI-powered suggested replies feature analyzes the customer's query and suggests the most appropriate response based on the available data. This ensures that the responses are accurate and helpful.
How does the AI-enhanced search bar work?
Deskhero's AI-enhanced search bar provides quick and accurate results by leveraging AI to analyze the search query and find the most relevant information from various sources.
* This article provides an example of how a fictive company in the Manufacture of lighting systems and lamps for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.