GlowMotive Corp. was struggling with handling a growing number of customer queries, which often resulted in delayed responses and dissatisfied customers. They needed a solution that could help them manage these queries efficiently and ensure customer satisfaction.
Deskhero's advanced AI capabilities provided the perfect solution for GlowMotive Corp. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly, reducing the time spent on each ticket.
The AI-powered suggested replies feature of Deskhero was a significant advantage for GlowMotive Corp. The AI analyzed the customer's query and suggested the most appropriate response based on the available data. This not only improved the response time but also ensured that the responses were accurate and helpful.
Moreover, Deskhero's AI-enhanced search bar made it easy for the customer support team to find the information they needed. Whether it was a previous ticket, a knowledge base article, or a specific section in a policy manual, the AI-powered search provided quick and accurate results.
In conclusion, Deskhero's advanced AI capabilities have significantly improved GlowMotive Corp.'s customer support services, leading to happier customers and a more efficient support team.
How has Deskhero improved GlowMotive Corp.'s ticket management process?
Deskhero's advanced AI capabilities have streamlined GlowMotive Corp.'s ticket management process by using OpenAI Embeddings from various sources to find relevant content quickly, reducing the time spent on each ticket.
How does the AI-powered suggested replies feature benefit GlowMotive Corp.?
The AI-powered suggested replies feature analyzes the customer's query and suggests the most appropriate response based on the available data. This has improved the response time and ensured that the responses are accurate and helpful.
How does the AI-enhanced search bar help GlowMotive Corp.'s customer support team?
Deskhero's AI-enhanced search bar provides quick and accurate results by analyzing the search query and finding the most relevant information from various sources. This makes it easy for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of lighting systems and lamps for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
