Enhancing Customer Support with AI-Powered Solutions

Manufacture of marshmallow products - Marshmallow Masters *1

Enhancing Customer Support with AI-Powered Solutions

Marshmallow Masters receives a high volume of customer queries daily about their products, ranging from nutritional information to distribution channels. Using Deskhero's advanced AI capabilities, they can quickly and accurately respond to these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has dramatically reduced response times.

The company also uses Deskhero's AI capabilities to enhance their search results. When a customer searches for information on their website, the AI uses the same OpenAI Embeddings to provide the most relevant results. This has led to a significant decrease in the number of support tickets, as customers can find the information they need more easily.

Deskhero's AI has also been instrumental in improving the quality of Marshmallow Masters' knowledge base. By analyzing previous tickets and other data, the AI can identify gaps in the knowledge base and suggest new articles or updates to existing ones. This proactive approach has further reduced the number of support tickets and increased customer satisfaction.

Finally, Marshmallow Masters uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for their support team to manage tickets and user groups, further improving their efficiency.

Overall, Deskhero's advanced AI capabilities have transformed Marshmallow Masters' customer support, making it faster, more accurate, and more efficient.


How has Deskhero's AI improved response times?
The AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This has significantly reduced the time it takes to respond to customer inquiries.

How does the AI enhance search results?
When a customer searches for information, the AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for customers to find the information they need, reducing the number of support tickets.

How does the AI improve the knowledge base?
The AI analyzes previous tickets and other data to identify gaps in the knowledge base. It then suggests new articles or updates to existing ones, ensuring the knowledge base is always up-to-date and comprehensive.


* This article provides an example of how a fictive company in the Manufacture of marshmallow products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.