MetalSphere Corp. handles a considerable amount of customer inquiries regarding product features, installation instructions, maintenance tips, and troubleshooting methods. By using Deskhero's advanced AI capabilities, they can promptly and accurately respond to these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data to find relevant content.
The AI then channels this content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures that the responses are correct and consistent. The AI also improves search results, making it more convenient for the customer support team to find the necessary information.
Deskhero's custom fields and structured data lists allow MetalSphere Corp. to sort and organize their customer inquiries. This facilitates the team in prioritizing and managing their workload. The kanban board provides a visual snapshot of the team's progress and helps to pinpoint any issues.
The knowledge base feature of Deskhero is especially beneficial for MetalSphere Corp. The company has a plethora of information in various file formats. Deskhero's AI can generate knowledge base articles from these files, making this information easily accessible to the customer support team.
Overall, Deskhero's advanced AI capabilities have significantly boosted the productivity of MetalSphere Corp.'s customer support operations. The platform has cut down response times, improved the correctness of responses, and made it easier for the team to manage their workload.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data to find relevant content. This content is then channeled through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to improve search results, making it more convenient for the customer support team to find the necessary information.
How does Deskhero help to manage the customer support team's workload?
Deskhero's custom fields and structured data lists allow for the sorting and organization of customer inquiries. This facilitates the team in prioritizing and managing their workload. The kanban board provides a visual snapshot of the team's progress and helps to pinpoint any issues.
* This article provides an example of how a fictive company in the Manufacture of metal tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
