StoneCraft Ltd. has a diverse range of products and a wide customer base. Managing customer queries and complaints was a challenging task. With Deskhero, they have been able to organize and manage their customer support system effectively. The platform's user groups and ticket management features have streamlined the process.
The AI capabilities of Deskhero have been a game-changer for StoneCraft Ltd. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has not only reduced the burden on the customer support team but also improved customer satisfaction by providing prompt and accurate responses.
The search function of Deskhero, powered by AI, has made it easier for the support team to find relevant content. The AI uses embeddings from the scraped website data and the knowledge base to enhance search results, thereby improving the efficiency of the support team.
Deskhero's knowledge base has been a valuable resource for resolving common queries. The AI's ability to generate articles from Word, PowerPoint, and PDF files has enriched the knowledge base, making it a comprehensive source of information for both the support team and customers.
Lastly, the REST API of Deskhero has enabled StoneCraft Ltd. to integrate the platform with their existing systems. This integration has further streamlined their support process, making it more efficient and effective.
How does Deskhero's AI capabilities reduce the workload of the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time and effort required to draft responses, thereby reducing the workload of the customer support team.
How does the AI enhance the search function on Deskhero?
The AI uses embeddings from the scraped website data and the knowledge base to enhance search results. This makes it easier and quicker for the support team to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further streamlining the support process.
* This article provides an example of how a fictive company in the Manufacture of Non-Metallic Mineral Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.