ColorCraft has a large customer base and receives numerous customer queries daily. Managing these queries was a challenge until they started using Deskhero. The platform's advanced AI capabilities have made it easier for them to manage tickets and respond to customer queries promptly.
Deskhero's AI uses OpenAI Embeddings to find relevant content from ColorCraft's knowledge base, previous tickets, and uploaded files. This feature has helped the support team provide accurate and timely responses to customer queries.
The AI also generates suggested replies based on the relevant content found. This has not only reduced the response time but also improved the quality of responses.
Furthermore, Deskhero's REST API has allowed ColorCraft to seamlessly integrate the platform with their existing systems, thereby improving the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality of ColorCraft's customer service and increased customer satisfaction.
How has Deskhero's AI improved the quality of ColorCraft's customer service?
Deskhero's AI has improved the quality of ColorCraft's customer service by providing accurate and timely responses to customer queries. It finds relevant content from their knowledge base, previous tickets, and uploaded files, and generates suggested replies.
How has Deskhero's AI reduced the response time?
Deskhero's AI reduces the response time by generating suggested replies based on the relevant content found from ColorCraft's knowledge base, previous tickets, and uploaded files.
How has Deskhero's REST API benefited ColorCraft?
Deskhero's REST API has allowed ColorCraft to seamlessly integrate the platform with their existing systems, thereby improving the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Manufacture of Offset Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
