TractorTech receives hundreds of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to handle these requests efficiently. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to respond to customer queries.
Deskhero's AI also enhances TractorTech's search functionality. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI embeddings to find the most relevant content from the company's vast knowledge base and other resources. This makes it easier for representatives to find the information they need and provide accurate responses to customers.
TractorTech also utilizes Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows them to quickly update their knowledge base with new information from product manuals, policy documents, and other sources. The AI can even scrape data from the company's website to ensure that the knowledge base is always up-to-date.
The custom fields and user groups features of Deskhero allow TractorTech to categorize tickets and assign them to the appropriate teams. This, combined with the AI's ability to suggest relevant replies, has greatly improved the company's response times and customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have enabled TractorTech to streamline their customer support processes, improve their response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies based on this information.
How does Deskhero's AI enhance search functionality?
When a customer service representative searches for information, Deskhero's AI uses OpenAI embeddings to find the most relevant content from the company's knowledge base and other resources. This makes it easier for representatives to find the information they need to resolve tickets.
How does TractorTech use Deskhero's AI to generate knowledge base articles?
TractorTech uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI can also scrape data from the company's website to ensure that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Manufacture of other agricultural tractors and farm trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.