StoneCraft Innovations receives numerous customer inquiries daily, ranging from product queries to technical support. The company leverages Deskhero's AI capabilities to manage these inquiries efficiently. By using AI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can find relevant content and generate suggested replies.
Deskhero's AI capabilities also enhance the search results, making it easier for the customer support team to find relevant information quickly. This not only improves the response time but also increases the accuracy of the responses.
The custom fields feature allows StoneCraft to tailor the platform to their specific needs, ensuring that all relevant information is captured. The kanban board provides a visual representation of the tickets, making it easier to track and manage them.
With Deskhero's REST API, StoneCraft can integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The custom email domains feature ensures that all communication remains professional and consistent with the company's branding.
Overall, Deskhero's advanced AI capabilities have significantly improved StoneCraft's customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is then used to generate suggested replies, reducing the time spent on crafting responses.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API that allows you to integrate it with your existing systems for seamless data flow.
Can we customize Deskhero to suit our specific needs?
Yes, Deskhero offers features like custom fields and custom email domains that allow you to tailor the platform to your specific needs.
* This article provides an example of how a fictive company in the Manufacture of Other Stone and Mineral Wool-Based Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.