MineralTech Industries has a large customer base spread across different regions. Managing customer inquiries and providing timely support was a challenge. With Deskhero's AI capabilities, MineralTech has been able to streamline their helpdesk services.
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time spent on crafting responses.
The comprehensive search bar, powered by AI, makes it easy for the helpdesk team to find relevant information quickly. This not only improves the response time but also ensures the accuracy of the responses.
Deskhero's user groups feature allows MineralTech to organize their helpdesk team based on different criteria, such as region or product line. This ensures that tickets are handled by the most suitable team member.
Overall, Deskhero's advanced AI capabilities have enabled MineralTech to provide efficient and accurate helpdesk services, enhancing customer satisfaction.
How does Deskhero's AI capabilities help in managing customer inquiries?
Deskhero's AI capabilities use OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is then used to generate suggested replies, making it easier to manage customer inquiries.
Can we organize our helpdesk team using Deskhero?
Yes, Deskhero's user groups feature allows you to organize your helpdesk team based on different criteria, ensuring that tickets are handled by the most suitable team member.
Does Deskhero improve the accuracy of responses?
Yes, Deskhero's comprehensive search bar, powered by AI, makes it easy to find relevant information quickly, ensuring the accuracy of the responses.
* This article provides an example of how a fictive company in the Manufacture of Other Stone and Mineral Wool-Based Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.