PaperCraft Creations receives a high volume of customer queries daily. With Deskhero's AI-powered ticket management system, they can efficiently categorize, prioritize, and assign these tickets to the right teams. The AI uses OpenAI Embeddings from previous tickets to understand the context and nature of the query, saving time and improving the accuracy of ticket assignment.
The AI capabilities of Deskhero also help PaperCraft Creations generate suggested replies to customer queries. By analyzing knowledge base articles, uploaded files like policies and manuals, and scraped website data, the AI provides relevant responses that the support team can use to address customer concerns quickly and accurately.
Deskhero's AI-enhanced search feature is another boon for PaperCraft Creations. The comprehensive search bar uses AI to deliver more relevant search results, making it easier for the support team to find the information they need to resolve customer issues.
The custom fields and user groups features of Deskhero allow PaperCraft Creations to personalize their customer support experience. They can create custom fields for specific types of queries and set up user groups based on different customer segments or support team specializations.
Overall, Deskhero's advanced AI capabilities have enabled PaperCraft Creations to improve their customer support efficiency and effectiveness, leading to higher customer satisfaction and loyalty.
How does the AI in Deskhero categorize and assign tickets?
The AI uses OpenAI Embeddings from previous tickets to understand the context and nature of the query. This helps it categorize and assign tickets to the appropriate teams.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes knowledge base articles, uploaded files like policies and manuals, and scraped website data to generate relevant suggested replies to customer queries.
How does the AI enhance the search feature in Deskhero?
The AI uses OpenAI Embeddings to deliver more relevant search results, making it easier to find the information needed to resolve customer issues.
* This article provides an example of how a fictive company in the Manufacture of paper bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.