CartonKing Ltd. was looking for a solution to provide proactive customer support. They wanted to anticipate customer issues and address them before they become a problem. Deskhero's advanced AI capabilities provided the perfect solution for this.
With Deskhero, CartonKing Ltd. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed them to identify common issues and trends, enabling them to anticipate potential problems and address them proactively.
Deskhero's AI-powered suggested replies feature has been instrumental in providing proactive support. The AI analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles. This not only reduced the time taken to respond to a customer but also allowed them to address potential issues before they escalate.
CartonKing Ltd. also utilized Deskhero's comprehensive search bar powered by AI. This feature helped their customer support team find relevant information quickly, allowing them to provide proactive support by addressing potential issues before they become a problem.
Overall, Deskhero's advanced AI capabilities have helped CartonKing Ltd. provide proactive customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero help in providing proactive customer support?
Deskhero's advanced AI capabilities allow companies to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps them identify common issues and trends, enabling them to anticipate potential problems and address them proactively.
How does the AI-powered suggested replies feature help in proactive support?
Deskhero's AI-powered suggested replies feature analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles. This allows companies to address potential issues before they escalate, providing proactive support.
How does Deskhero's AI-enhanced search bar contribute to proactive support?
Deskhero's comprehensive search bar powered by AI helps the customer support team find relevant information quickly. This allows them to address potential issues before they become a problem, contributing to proactive support.
* This article provides an example of how a fictive company in the Manufacture of paperboard boxes and cartons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
