AcidPro Manufacturing deals with a large volume of customer queries every day, ranging from product inquiries to technical support requests. To manage these effectively, AcidPro utilizes Deskhero's ticket management system and its advanced AI capabilities.
Deskhero's AI capabilities have revolutionized AcidPro's customer support by providing suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as manuals and presentations. This has significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction.
AcidPro also leverages Deskhero's AI to optimize its search results. When customers use the search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, past tickets, and uploaded files. This ensures customers can find the information they need quickly and efficiently, reducing the need for direct contact with the support team.
Additionally, AcidPro uses Deskhero's AI to keep its knowledge base updated. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring the knowledge base is always current and comprehensive.
In conclusion, Deskhero's advanced AI capabilities have transformed AcidPro Manufacturing's customer support operations, enhancing efficiency and improving customer satisfaction.
How has Deskhero's AI improved AcidPro's customer support efficiency?
Deskhero's AI provides suggested replies based on analysis of past tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI optimize AcidPro's search results?
The AI uses OpenAI Embeddings to find the most relevant content when customers use the search bar, ensuring customers can find the information they need quickly and efficiently.
How does Deskhero's AI keep AcidPro's knowledge base updated?
Deskhero's AI can generate new articles from Word, PowerPoint, and PDF files, ensuring the knowledge base is always current and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of phosphoric acid industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
