PhosPure Solutions handles a vast array of customer queries daily, which range from product-related questions to technical support requests. To effectively manage these, PhosPure uses Deskhero's ticket management system along with its advanced AI capabilities.
Deskhero's AI capabilities have been a game-changer for PhosPure's customer support. The AI generates suggested replies by analyzing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as manuals and presentations. This has drastically cut down the response time for customer queries, leading to improved customer satisfaction.
PhosPure also employs Deskhero's AI to enhance its search results. When customers use the search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, past tickets, and uploaded files. This ensures that customers can find the information they need swiftly and efficiently, reducing the need for direct interaction with the support team.
Moreover, PhosPure uses Deskhero's AI to keep its knowledge base up-to-date. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always filled with the most recent and relevant information.
In conclusion, Deskhero's advanced AI capabilities have greatly improved PhosPure Solutions' customer support operations, boosting efficiency and enhancing customer satisfaction.
How has Deskhero's AI improved PhosPure's customer support?
Deskhero's AI generates suggested replies by analyzing past tickets and knowledge base articles, drastically cutting down the response time for customer queries.
How does Deskhero's AI enhance PhosPure's search results?
The AI uses OpenAI Embeddings to find the most relevant content when customers use the search bar, ensuring swift and efficient access to information.
How does Deskhero's AI keep PhosPure's knowledge base up-to-date?
Deskhero's AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always filled with the most recent and relevant information.
* This article provides an example of how a fictive company in the Manufacture of phosphoric acid industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.