PlasticoBox receives numerous customer inquiries daily regarding product specifications, order status, and delivery details. Managing these inquiries manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management and categorize inquiries into user groups for efficient handling.
The company also utilized Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced response time and improved customer satisfaction as customers received accurate information promptly.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enabled PlasticoBox's customer support team to quickly find relevant content from uploaded files like policies, manuals, and presentations. This feature was particularly useful in addressing complex inquiries that required detailed information.
Moreover, PlasticoBox used Deskhero's website scraping feature to keep track of any changes in their industry's regulations or trends. This proactive approach helped the company stay ahead of the curve and address potential customer concerns before they arose.
Overall, Deskhero's AI capabilities have transformed PlasticoBox's customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize and prioritize tickets based on their content. It also suggests replies based on previous tickets and knowledge base articles, reducing response time.
How does the comprehensive search bar work?
The search bar uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files.
What is the benefit of the website scraping feature?
Website scraping allows companies to keep track of industry trends and regulations, helping them proactively address potential customer concerns.
* This article provides an example of how a fictive company in the Manufacture of plastic boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.